EVCircle Refund Policy

Effective Date: 2025/07/30

Thank you for using EVCircle. Please review our refund policy carefully before making any payment through the app.

No Refunds for User Errors

All payments made through the EVCircle app are considered final. We do not provide refunds for payments made in error by the user, including but not limited to:

• Incorrect charger selection
• Mistaken payment amounts
• Duplicate payments initiated by the user
• Account or registration errors caused by user input

Refunds for Service Failures

Refunds will only be considered if there is a proven failure of the EVCircle system resulting in:

• A charger session that was not delivered after successful payment
• Technical errors on the app that prevented charging and were directly caused by EVCircle systems

To request a refund in such cases, users must contact EVCircle support within 7 days of the failed transaction, providing:

• Transaction reference number
• Date and time of payment
• A detailed description of the issue
• Any supporting screenshots

EVCircle will investigate the issue, and if the problem is confirmed to be on our side, a full or partial refund will be issued at our sole discretion.

Third-Party Payment Providers

Payments are processed through PayHere or other third-party payment processors. EVCircle is not responsible for payment gateway errors, chargebacks, or delays caused by these external services.

User Agreement

By completing a payment on EVCircle, you agree to this refund policy in full. You acknowledge that you have reviewed and accepted these terms before proceeding with any transaction.

Contact Us

If you experience a technical issue with the EVCircle service and believe you are eligible for a refund, please contact our support team at:

Email: contact@evcircle.com

Phone: 0774301645